Helping residents feel safe, secure and at home erenoticerable buzzinthe air at Grace Joel retirement village in St Helier Village Manager Murray Parkes and his experienced team are celebrating a successfu spot surveillance aidit ¡th no Gndings, no reccmmendations and lots of positive feedback The spot audit uslly falls around the haltway mmark of the four year eication being granted, with that time period considered to be the gold standard in the sector The anditors really enjoyed their visit, says Murray, who's just niversary marked his first an at the heim of the boutique Ryman Healthcare village. They sald everything was so well organised, our processes were solid and they had a huge amount f confidencethat everything was nunning as it shoold. It mas a good way to finish a Pridayt These results dontj happen, says Mray. There is a lot of hard woek going on all the time to achieve the We have a very eohesive management team and we all complement each other very well think a lot of it is about Meet the team at Grace soel, left to right, Leah Hand, Simean Kaur-sra, Roma Tarranza, Murray Parkes, susan Bekker making both our residents and and Eloise Viscarra theirEamilies feel saSe and secure, and that underpins everything on good relationships is echoed your family, sys Susan Viscarra, now in her sixth 'machine running smoothly Roa year Grace Joel. agrees, as is proíded by Assistant to the through the team you need Registered nine "We work hard to develog, a only look at the loyal and long- Tarranza, Hospital Coordinator, does Serviced Apaments Manager Leah Hand Tho has great rapport and relationship serving ut coordinators, all who has worked at the village for Coordinator Simran Kaur-Sra worked for Ryman since 2010. with our residents and theiroverseen by Clinical Manager five years says: "We always want who has celebrabed seven years. our last resident and Eamilies and we neer forget Susan Bekker, a very experieneed to make se this part of theirel so elkse to the residents, relatines are sanes our that this is their home. It's not murse who is now marking Sour lives is good quality and whatever they are like Eamily to me. It residents scored level of care the my home. it's their home, so years at the village herself. everything we do has got to be oget to eally kno first,shesays driven Iny their needs. their needs are, that must come makes this place just ikehighest whilst the relatives chose activites. This is great and shows Resthorne Coordinator and A lot of the 'air that kreps that they're happy,which is what second home! your residents over the years For proof that the emphasis s they become part of low registered nurse Eloise everthing in the Grace el it'salbot Serviced apartment, resthome and hospital Information Presentation Wednesday 21 November, 2pm To find out more please phone Murray or Brommen on 575 1572 pel race lo RYMAN 184 St Heliers Bay Road, St Heliers