Northpower Latest news & updates from around our Network COVID-19 Response - ensuring a reliable electricity and fibre broadband supply Now more than ever we are all relying For some of this work it may mean on electricity to keep us comfortable, warm and connected to others. we need to continue with some How we will keep you & our team safe Our team continues to work hard to ensure a safe and reliable supply for everyone during this period. planned power outages - please be assured will only interrupt your power where absolutely necessary and will work as quickly and safely as we can to get the power restored. Although our crews need to continue with essential work to ensure we keep the power on for everyone, we are working differently to safeguard both our teams and our community: During Covid-19 Level 4 we are focusing on essential work to ensure the power stays on and to avoid unplanned outages. Our field teams are separated into small crews who form part of their own and their family's isolation bubble. Thank you for your understanding and patience over this time. Crews work at distance to each other where possible. Our team will not come within 2 metres of any of the public while out on site. Find out about Power Outages If you are experiencing a power cut go to northpower.com (on your mobile device) to check the latest information and updates on outages. If your outage is not showing on the website, please call 0800 10 40 40. If in the unlikely event they need to come to your door, they will knock and step back 2 metres before you answer. You can help us by ensuring you keep at least 2 metres from our team members if you are passing a work site. Cecvicity tauts ond outages If you have a planned outage notification, you can check if this is still going ahead by clicking on the Planned Outages tab here. For large outages we also post the information and updates on our Northpower facebook page. Working during Level 4 and level 3 For the duration of this level 4 lock down, Northpower, as an essential service will have our hard-working teams out there keeping the lights on. your patience. recommencing most network and customer jobs, but there may be some changes to plans, we thank you for We are here to help While our offices are closed, most of our teams are working remotely. However, we are fully functional and here to help. For Northpower Fibre outages and faults please contact your broadband provider in the first instance. For all other queries call our Customer Services Team on 0800 66 78 47. At level 4 we have been attending to only essential or urgent work - that's faults and other essential works As we recommence our maintenance work we will be in contact to let you know if we have to take your power off, as we appreciate the inconvenience this causes. necessary to ensure reliability. When we move to level 3 we will be Please call our Customer Services Team on 0800 66 78 47 for any queries, or in the event of a fault in Whangarei or Kaipara regions phone 0800 10 40 40. Unite against COVID-19 General enquiries: 0800 66 78 47 northpower.com Find us on For power and hot water faults: 0800 10 40 40 Northpower Latest news & updates from around our Network COVID-19 Response - ensuring a reliable electricity and fibre broadband supply Now more than ever we are all relying For some of this work it may mean on electricity to keep us comfortable, warm and connected to others. we need to continue with some How we will keep you & our team safe Our team continues to work hard to ensure a safe and reliable supply for everyone during this period. planned power outages - please be assured will only interrupt your power where absolutely necessary and will work as quickly and safely as we can to get the power restored. Although our crews need to continue with essential work to ensure we keep the power on for everyone, we are working differently to safeguard both our teams and our community: During Covid-19 Level 4 we are focusing on essential work to ensure the power stays on and to avoid unplanned outages. Our field teams are separated into small crews who form part of their own and their family's isolation bubble. Thank you for your understanding and patience over this time. Crews work at distance to each other where possible. Our team will not come within 2 metres of any of the public while out on site. Find out about Power Outages If you are experiencing a power cut go to northpower.com (on your mobile device) to check the latest information and updates on outages. If your outage is not showing on the website, please call 0800 10 40 40. If in the unlikely event they need to come to your door, they will knock and step back 2 metres before you answer. You can help us by ensuring you keep at least 2 metres from our team members if you are passing a work site. Cecvicity tauts ond outages If you have a planned outage notification, you can check if this is still going ahead by clicking on the Planned Outages tab here. For large outages we also post the information and updates on our Northpower facebook page. Working during Level 4 and level 3 For the duration of this level 4 lock down, Northpower, as an essential service will have our hard-working teams out there keeping the lights on. your patience. recommencing most network and customer jobs, but there may be some changes to plans, we thank you for We are here to help While our offices are closed, most of our teams are working remotely. However, we are fully functional and here to help. For Northpower Fibre outages and faults please contact your broadband provider in the first instance. For all other queries call our Customer Services Team on 0800 66 78 47. At level 4 we have been attending to only essential or urgent work - that's faults and other essential works As we recommence our maintenance work we will be in contact to let you know if we have to take your power off, as we appreciate the inconvenience this causes. necessary to ensure reliability. When we move to level 3 we will be Please call our Customer Services Team on 0800 66 78 47 for any queries, or in the event of a fault in Whangarei or Kaipara regions phone 0800 10 40 40. Unite against COVID-19 General enquiries: 0800 66 78 47 northpower.com Find us on For power and hot water faults: 0800 10 40 40