Northpower Things to check before reporting a FAULT Have the fuses or circuit breakers on your switchboard tripped? . Check the Northpower website for any current outages Does your neighbour have power? If they don't then there may be a network fault. if they do, the fault may be in your internal wiring Who pays or service line. To report a fault, call Northpower on 0800 10 40 40. They will also be able to inform you if there is a fault in your area. Some outages will last longer than others Outages may last longer if it is dark or the weather is causing danger, access to the fault is limited, a storm has caused damage in multiple areas, the damage is severe, or if fault responders are busy. Northpower FIBRE Fibre is best for Fibre outperforms The recent Measuring Broadband Performance New Zealand (MBNZ) report from the Commerce Commission spotlights broadband performance, with fibre broadband plans testing significantly faster than fixed wireless broadband, ADSL and VDSL The fibre optic connection showed consistent performance for both 24/7 and peak time speeds. Feature Download Speed By providing greater transparency around the performance of different plans and providers. MBNZ helps ensure New Zealanders have the right information to make informed decisions about their broadband needs." says Telecommunications Commissioner Tristan Gilbertson Upload Speed ADSL Low 9.9Mbps Low 0.7Mbps Unlimited 23.6ms Find out about Power Outages If you are experiencing a power cut go to northpower.com (on your mobile device) to check the latest information and updates on outages. If your outage is not showing on the website, please call 0800 10 40 40. VDSL Low 42.5Mbps Safety first! Our priority is safety and we will be working as hard as we can to get the power back on as soon as possible. Low 10.8Mbps Unlimited 19.6ms Remember to treat all power lines as live at all times and stay clear! Entertainment Gaming Video Calls Multiple Devices General enquiries: 0800 66 78 47 You will be liable for the repair costs if; The fault is on your service line. - You caused the damage to the Northpower network What to do in an outage Latest news & updates from around our Network Been advised of an upcoming planned outage? Keep your fridge and freezer closed to help them stay cold Turn off sensitive electronic equipment and unplug from the power sockets If you or a family member, friend or neighbour is medically dependent on power, arrange to get to a hospital or other place that is safe. Low 32.1Mbps Low 16.7 Mbps Unlimited 42.2m Data Latency- lower is better Source: Commerce Commission Measuring Broadband Winter report, August 2022 Fast 313Mbps Fast 108.9Mbps Unlimited 6.5ms Fibre Max Northpower Fibre MBNZ is a report produced by Samknows a leader supporting digital education in global internet performance measurement. The data in the Winter 22 report was collected between 1 May-31 May this year, and provides independent information across different providers, plans and technologies. The report is an independent resource for consumers, helping them to make the best broadband choice for their needs. "We are thrilled to see that independent research has confirmed fibre broadband is number one in terms of performance. We are proud to be enabling connectivity through fibre technology in the region. says Darren Mason, COO Northpower Fibre Fixed Wireless Fibre 300 Fast 856.2Mbps Fast 497.9Mbps Unlimited 5.4ms . Charge all devices before the estimated start time of the outage. northpower.com Be aware that your internet is likely to also be disconnected without power 2 If your water supply requires a pump, fill the bath with water and fill drinking water bottles and flasks for hot drinks . Check you have gas for your BBQ. . If you have an automatic garage door opener please park your car outside prior to the outage. If you have a planned outage notification, you can check if this is still going ahead by clicking on the Planned Outages tab here. For large outages we also post the information and updates on our Northpower facebook page. youts and For power and hot water faults: 0800 10 40 40 Do everything faster-stream TV, movies, sports and music in the highest quality, experience smooth video calling with family & friends or work meetings, fibre is perfect for every household. northpower.com/fibre Northpower Fibre is a proud sponsor of the Taitokerau Education Trust, who are actively transforming the futures of children and young people in Tai Tokerau. They provide digital devices and internet connectivity to support education at home and beyond the classroom, to create digital equality for students Northland. The Trust provides an interest-free option for whanau to purchase a learning device for tamarik and provides additional support for the whanau to ensure scholars are safe online, and know how to use and care for their devices. For families without an internet connection, the Trust supports them a get a connection at home. Northpower Firbe's Darren Mason commented "We are so pleased to partner with Taitoekrau Education Trust and see our investment impacting on the lives of tamariki across Northland". The ImpactLab good measure report (May 2022), which measures social impact in dollar terms to help understand how the programme is helping to change lives for the better, confirmed that for every $1 invested in the programme there is a social return of $3.70. Find us on Northpower Things to check before reporting a FAULT Have the fuses or circuit breakers on your switchboard tripped ? . Check the Northpower website for any current outages Does your neighbour have power ? If they don't then there may be a network fault . if they do , the fault may be in your internal wiring Who pays or service line . To report a fault , call Northpower on 0800 10 40 40 . They will also be able to inform you if there is a fault in your area . Some outages will last longer than others Outages may last longer if it is dark or the weather is causing danger , access to the fault is limited , a storm has caused damage in multiple areas , the damage is severe , or if fault responders are busy . Northpower FIBRE Fibre is best for Fibre outperforms The recent Measuring Broadband Performance New Zealand ( MBNZ ) report from the Commerce Commission spotlights broadband performance , with fibre broadband plans testing significantly faster than fixed wireless broadband , ADSL and VDSL The fibre optic connection showed consistent performance for both 24/7 and peak time speeds . Feature Download Speed By providing greater transparency around the performance of different plans and providers . MBNZ helps ensure New Zealanders have the right information to make informed decisions about their broadband needs . " says Telecommunications Commissioner Tristan Gilbertson Upload Speed ADSL Low 9.9Mbps Low 0.7Mbps Unlimited 23.6ms Find out about Power Outages If you are experiencing a power cut go to northpower.com ( on your mobile device ) to check the latest information and updates on outages . If your outage is not showing on the website , please call 0800 10 40 40 . VDSL Low 42.5Mbps Safety first ! Our priority is safety and we will be working as hard as we can to get the power back on as soon as possible . Low 10.8Mbps Unlimited 19.6ms Remember to treat all power lines as live at all times and stay clear ! Entertainment Gaming Video Calls Multiple Devices General enquiries : 0800 66 78 47 You will be liable for the repair costs if ; The fault is on your service line . - You caused the damage to the Northpower network What to do in an outage Latest news & updates from around our Network Been advised of an upcoming planned outage ? Keep your fridge and freezer closed to help them stay cold Turn off sensitive electronic equipment and unplug from the power sockets If you or a family member , friend or neighbour is medically dependent on power , arrange to get to a hospital or other place that is safe . Low 32.1Mbps Low 16.7 Mbps Unlimited 42.2m Data Latency lower is better Source : Commerce Commission Measuring Broadband Winter report , August 2022 Fast 313Mbps Fast 108.9Mbps Unlimited 6.5ms Fibre Max Northpower Fibre MBNZ is a report produced by Samknows a leader supporting digital education in global internet performance measurement . The data in the Winter 22 report was collected between 1 May - 31 May this year , and provides independent information across different providers , plans and technologies . The report is an independent resource for consumers , helping them to make the best broadband choice for their needs . " We are thrilled to see that independent research has confirmed fibre broadband is number one in terms of performance . We are proud to be enabling connectivity through fibre technology in the region . says Darren Mason , COO Northpower Fibre Fixed Wireless Fibre 300 Fast 856.2Mbps Fast 497.9Mbps Unlimited 5.4ms . Charge all devices before the estimated start time of the outage . northpower.com Be aware that your internet is likely to also be disconnected without power 2 If your water supply requires a pump , fill the bath with water and fill drinking water bottles and flasks for hot drinks . Check you have gas for your BBQ . . If you have an automatic garage door opener please park your car outside prior to the outage . If you have a planned outage notification , you can check if this is still going ahead by clicking on the Planned Outages tab here . For large outages we also post the information and updates on our Northpower facebook page . youts and For power and hot water faults : 0800 10 40 40 Do everything faster - stream TV , movies , sports and music in the highest quality , experience smooth video calling with family & friends or work meetings , fibre is perfect for every household . northpower.com/fibre Northpower Fibre is a proud sponsor of the Taitokerau Education Trust , who are actively transforming the futures of children and young people in Tai Tokerau . They provide digital devices and internet connectivity to support education at home and beyond the classroom , to create digital equality for students Northland . The Trust provides an interest - free option for whanau to purchase a learning device for tamarik and provides additional support for the whanau to ensure scholars are safe online , and know how to use and care for their devices . For families without an internet connection , the Trust supports them a get a connection at home . Northpower Firbe's Darren Mason commented " We are so pleased to partner with Taitoekrau Education Trust and see our investment impacting on the lives of tamariki across Northland " . The ImpactLab good measure report ( May 2022 ) , which measures social impact in dollar terms to help understand how the programme is helping to change lives for the better , confirmed that for every $ 1 invested in the programme there is a social return of $ 3.70 . Find us on